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Parking
Underground
Free Parking is available in front of the premises or alternatively nearby within walking distance. Additionally, reserved parking facilities behind our offices are also available for clients. We are adjacent to High Road N20 on the A1000.
Bus
Overground
We are located less than a minute walk from the closest bus stop on High Road near Athenaeum Road, which connects London bus routes 34, 234, 263, 326, 626.
We are less than a 5 minute walk from Oakleigh Park overground station which services various locations in and around London. Click here for directions from the station.
Parking
Free Parking is available in front of the premises or alternatively nearby within walking distance. Additionally, reserved parking facilities behind our offices are also available for clients. We are adjacent to High Road N20 on the A1000.
Underground
Bus
We are located less than a minute walk from the closest bus stop on High Road near Athenaeum Road, which connects London bus routes 34, 234, 263, 326, 626.
Overground
Complaints Procedure
We endeavour to please all our clients throughout our relationship with them, but it is a reality of practice that concerns can arise that should be addressed.
As a client if you have a concern about the handling of your matter then at first instance you should contact the most senior fee earner (a Solicitor or Partner) dealing with your matter. If this is insufficient to address your concerns then you are entitled to invoke our complaints procedure available from the following link
You will note from our complaints procedure, that if we cannot resolve your complaint that you will still have recourse to take your case to the Legal Services Ombudsman (LSO) or the Solicitors Regulation Authority (SRA), depending on the nature of the complaint.
In broad summary the LSO deals with service complaints and the SRA deals with complaints that a Solicitor may have breached the SRA’s rules set to regulate the conduct of its members.
The difference between unresolved complaints that should be pursued via the Ombudsman or alternately more suitable to be pursued via the SRA are explained in detail from the following link to SRA’s website
https://www.sra.org.uk/consumers/problems/report-solicitor/
